Privacy Policy
Effective Date: 17th September 2025
This Privacy Policy (“Policy”) is issued by HI Mobility Berhad (Registration No. 1569440A / 202401023591) and its wholly owned subsidiary Handal Indah Sdn. Bhd. (Registration No. 287467M / 199401001789) (“Company”, “we”, “us”, or “our”) in accordance with the provisions of the Personal Data Protection Act 2010 of Malaysia (“PDPA”). By accessing or using the website located at [insert weblink] (“Website”), you acknowledge and consent to the collection, processing, and disclosure of your Personal Data as set forth herein.
1.
Collection of Personal Data
1.1
For purposes of this Policy, “Personal Data” shall mean information in respect of commercial transactions that relates directly or indirectly to a data subject, who is identified or identifiable from that information or from that and other information in our possession, including but not limited to your name, national registration identity card number, passport number, address, email address, telephone number, date of birth, bank account details, login information, and any other information provided to us.
1.2
Personal Data may be collected from you directly, from your use of the Website, or from any communications between you and the Company, whether by electronic or other means, including through cookies, web beacons, or tracking technologies.
2.
Purposes for Collection and Processing
2.1
The Company may collect, use, process, retain, and disclose your Personal Data for the following purposes:
(a) To administer and manage your access to and use of the Website and the services provided thereon;
(b) To process transactions, respond to your enquiries, and communicate with you;
(c) To provide information regarding the Company’s products or services, including marketing and promotional communications, subject always to any requisite consent;
(d) To comply with any applicable law, regulation, order, or legitimate request by any governmental or regulatory authority;
(e) For the prevention or detection of crime or fraud;
(f) Any other purpose for which your consent has been obtained, whether expressly or impliedly.
3.
Disclosure of Personal Data
3.1
The Company may disclose and transfer your Personal Data to:
(a) Any parent, subsidiary, affiliate, or related entity of the Company;
(b) Any third-party service providers, agents, auditors, consultants, professional advisors, or contractors engaged to provide services, process data, or perform functions on behalf of the Company, strictly for the purposes stipulated in Section 2 above;
(c) Any governmental or regulatory authorities, bodies, agencies, or any other party as required or permitted by applicable law, regulation, or order;
(d) Any party to whom disclosure is required for purposes of legal proceedings or to defend the rights and interests of the Company;
(e) Any other third parties with your consent.
3.2
The Company will take reasonable steps to ensure that all such third parties observe strict confidentiality and data protection obligations consistent with the PDPA.
4.
Security of Personal Data
4.1
The Company shall implement and maintain reasonable security measures, whether physical, administrative, or technical, to safeguard your Personal Data against loss, misuse, modification, unauthorized or accidental access or disclosure, alteration, or destruction.
4.2
Notwithstanding the foregoing, the Company does not guarantee the security of any data transmitted via the Internet, and you acknowledge and accept the inherent risks of providing information online.
5.
Retention of Personal Data
5.1
The Company shall retain your Personal Data only for so long as may be reasonably necessary to fulfil the purposes for which it was collected or as required under applicable law.
5.2
Upon the cessation of such necessity or expiry of such retention period, the Company shall take reasonable measures to permanently delete or irreversibly anonymize such Personal Data.
6.
Transfers of Personal Data Outside Malaysia
6.1
In the event that the Company transfers or permits the transfer of your Personal Data outside Malaysia, such transfer shall only be effected where necessary for the operation of the Website, provision of services, or for the fulfilment of any of the purposes referred to herein, and subject always to compliance with the PDPA and any applicable data protection laws and regulations.
6.2
The Company shall procure that recipients located outside Malaysia provide a standard of protection over your Personal Data comparable to that provided by the PDPA.
7.
Access, Correction, and Withdrawal
7.1
You have the right to request access to, or correction of, your Personal Data held by the Company, subject to any limitations or exceptions under applicable law.
7.2
Any request for access, correction, or withdrawal of consent may be made in writing to the Privacy Officer at the contact details set out below. The Company reserves the right to impose a fee for access as permitted under the PDPA.
7.3
The Company may decline to comply with any such request if the request is manifestly unfounded, vexatious, or otherwise unreasonable, or if the Company is otherwise entitled or required to do so under applicable law.
8.
Cookies and Similar Technologies
8.1
The Website may use cookies or similar technologies to collect or store data for the purposes of optimizing your browsing experience and for analytical, advertising, or security purposes. You may configure your browser to disable cookies; however, certain functionality of the Website may be impaired as a result.
9.
Third Party Sites
9.1
The Website may contain links to websites operated by third parties. The Company does not control and shall not be held responsible or liable for the content, privacy practices, or security of such third party websites.
10.
Amendments
10.1
The Company reserves the right, at its sole discretion, to modify or amend the terms of this Policy from time to time. Any such amendments will be notified to you by posting the revised Policy on the Website, together with an updated effective date. Your continued use of the Website after such posting constitutes acceptance of those changes.
11.
Contact and Complaints
11.1
Should you have any queries, complaints, or requests in relation to your Personal Data or this Policy, please contact:
Attn.: Privacy Officer
HI Mobility Berhad; Handal Indah Sdn. Bhd.
23, Jalan Firma 2, Kawasan Perindustrian Tebrau 4,
81100 Johor Bahru, Johor Darul Ta’zim, Malaysia
- 07-3602244
- contact@handalindah.com.my
By accessing or using the Website, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy as may be amended from time to time.